What is an auto responder?

Use the Auto Responder feature in cPanel to automatically send a message back to anyone who sends a message to your email address. This can be useful for times when you are on vacation or unavailable, but can also be used anytime you want the sender to receive an immediate response.

To create an Auto Responder, access your cPanel. In the Mail section click on Auto Responders. A video Tutorial is available on that page if you wish to see how the process works. Click the Add Auto Responder button.

You'll be presented with the following steps:

1) Type the email address whose mail you wish the system to respond to.

2) In the From field, type the name you want to appear in the response. For example: John or Orders or Sales.

3) In the Subject field, type the subject you want to appear in the response. For example: Thank you for contacting us.

4) If the message includes HTML tags, click the HTML checkbox.

5) In the Body field, type the text of your response.

You can include tags to personalize your message. Available tags are:

    %subject% — To include a copy of the subject of the message that was sent to the auto responder.
    %from% — The name of the sender of the message received by the auto responder, if available. (If the sender's name was not received, %from% will print the sender's email address.)
    %email% — The sender's email address.

6) Click Create/Modify to save your new Auto Responder.

7) Test your new Auto Responder by sending an email to that address. If you need to make changes, go back and click the Edit button.

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